Nintendo Video Game Console Nintendo DSi User Manual

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Support and Troubleshooting
101
Support and Troubleshooting
102
Nintendo DSi Privacy Policy
Nintendo is dedicated to protecting your privacy and handling any personal information we obtain from you with care and respect.
ThisNintendoDSiPrivacyPolicy(“PrivacyPolicy”)isintendedtoprovideyouwithanunderstandingofinformationthatmaybe
submitted and collected through use of the Nintendo DSi System. We may revise and update this Privacy Policy from time to time.
Please review the most recent version of this policy frequently by going to http://support.nintendo.com or contacting our customer
servicedepartmentat(888)977-7627.ThisPrivacyPolicyonlyappliestoinformationsubmittedorcollectedfromyourNintendoDSi.
InformationyoumaysubmitthroughanyofNintendo’sWebsitesortheWiiconsoleissubjecttotheapplicableprivacypolicyposted
at http://support.nintendo.com. Please read this Privacy Policy; it applies to use of your Nintendo DSi by you and any other person
usingyourNintendoDSi(whetheryougavethempermissiontouseitornot).
ATTENTION PARENTS OR LEGAL GUARDIANS:
PROTECTING CHILDREN’S PRIVACY
We do not knowingly collect personally identiable information from children under the age of 13, absent veriable parental consent.
Before allowing your children to use the Nintendo DSi, we strongly recommend you educate them on the importance of not sharing
personally identiable information about themselves with strangers. In particular, we recommend you tell your children not to use
any personally identiable information for their Nintendo DSi user name, in-game nicknames, or when communicating with other
Nintendo DSi users through the Nintendo DSi wireless communication features. We strongly recommend you assist your children
withthesetupoftheirNintendoDSi,andthatyousuperviseyourchildren’suseoftheNintendoDSiatalltimes.Youcanrestrict
yourchildren’suseofcertainfeaturesoftheNintendoDSibysettinguptheNintendoDSiParentalControlsfunction.Foradetailed
description of the Nintendo DSi wireless communication features and Parental Controls, please see the Nintendo DSi Operations
Manual included with your Nintendo DSi and also available at http://support.nintendo.com.
INFORMATION COLLECTED
“Personal Information” is information that may be used to identify you such as your name, address, telephone number, or name based
emailaddress(forexample,Nintendo@Nintendo.com).WeonlycollectPersonalInformationyouprovidetousorasdescribedbelow.
If you choose not to provide us with Personal Information, use of your Nintendo DSi will not be aected, except to the extent that
certain features, such as those described in the section immediately below, request disclosure of certain Personal Information.
In addition to the Personal Information you provide to us, we may collect anonymous information from you such as your age, gender,
geographicarea,NintendoDSiinternetprotocol(IP)address,andmediaaccesscontrol(MAC)address.WewillnotlinkyourPersonal
Informationwithanyanonymousoraggregateinformationwecollectfromyouunless(1)youauthorizeustodoso;(2)youchoose
tolinkyourDSiShopAccounttoyourClubNintendoaccount;(3)wenotifyyourst;or(4)wearerespondingtolegalprocess.Inorder
toprovideyouwithmorecustomizedservices,wemayalsoreceiveandrecordinformationonourserverlogsfromtheNintendo
Wi-FiConnectionService(WFC),includingbutnotlimitedtoyourIPaddress,MACaddress,cookies,transactions,settingsand
download activity. If you do not want Nintendo to collect this information you can turn o Nintendo WFC on your Nintendo DSi.
If you
provide sensitive information when communicating with third parties via your Nintendo DSi, Nintendo does not receive or collect that
information.YourNintendoDSimaystoreonitsharddrivePersonalInformationorsensitiveinformationforyourconvenience.
HOW SUCH INFORMATION IS COLLECTED AND USED
WemaycollectPersonal,anonymousoraggregateinformationfromyouforseveralpurposesincludingto:(i)customizeyour
NintendoDSiShopcatalogandothercatalogs;(ii)communicatewithyouregardinggames,contests,sweepstakes,surveys,product
changes,NintendoWFCissuesandmore;(iii)facilitateyouruseofcertainNintendoDSiapplicationsandfeatures;(iv)processorders
youhaveplacedthroughyourNintendoDSi;and(v)setuprepairorders.Someofthetypesofinformationcollectedandthewaythe
information is handled are detailed by category below.
Surveys: We may conduct surveys of Nintendo DSi users. The information we collect from you in a survey will be demographic or
opinion information and will not be tied to your Personal Information unless we notify you otherwise. The results of anonymous or
aggregate data collected from surveys, but not Personal Information, may be disclosed to the public.
Contests and Sweepstakes: We may host various contests and sweepstakes. To enter you may be required to submit certain
Personal Information about yourself. For more information about Nintendo contests or sweepstakes, please see the ocial rules of the
contest or sweepstake you are entering.
Nintendo DSi Online Applications: Certain Nintendo DSi online applications may request anonymous information from you, which we
may use to recommend games to you or to develop new games and services. For more information, please visit http://support.nintendo.com.
Nintendo DSi Shop Account: If you pay for items through the Nintendo DSi Shop with your credit card, you need to provide a valid
creditcardnumber,expirationdate,creditcardsecuritycodeandyourcity,state/county/provinceandzipcode/postalcode.Wedo
not ask for your name or your complete address unless you order items that we must ship to you, rather than deliver via a download.
Youmustbeovertheageof18toplaceordersonline.AnycreditcardinformationyousubmitthroughtheNintendoDSiShopwillbe
transmitted using SSL encryption. All such encrypted information will be maintained and processed by Nintendo and its trusted third
party credit card processors on secure computers that are not accessible from the Internet. This encrypted information is subject to the
section below entitled “Security.”
IP Addresses: YourNintendoDSiisautomaticallyassignedanIPaddressbyyourInternetServiceProviderwhenyouconnectto
Nintendo WFC. Nintendo WFC automatically creates log les of user activities via Nintendo WFC and may also record the IP address
and MAC address of users. In general, we only use log les to monitor trac on our Web sites and to troubleshoot technical problems.
IntheeventyoudonotcomplywiththeNintendoDSiEndUserLicenseAgreement(EULA)orNintendoDSiCodeofConductwhen
using Nintendo WFC we may block your IP address. We do not link IP addresses to Personal Information unless we notify you or
unless necessary to enforce our Nintendo DSi EULA or Code of Conduct or to respond to legal process.
Web Beacons:CertainNintendoDSionlineapplicationsmayuseacommonInternettechnologycalled“Webbeacons”(also
called“Webbugs,”“actiontags,”“pixeltrackers,”or“clearGIFs”),whicharesmallgraphicimagesplacedonaWebpage,Web-based
document, or in an email message, designed to collect certain information and monitor user activity online. Web beacons are
invisibletoyoubecausetheyaretypicallyverysmall(only1-by-1pixel)andthesamecolorasthebackgroundoftheWebpage,
document or email message. We may use Web beacons to collect anonymous information such as the Nintendo DSi IP address, MAC
address,theURLofthepagetheWebusercomesfrom,andthetimetheWebbeaconisactivated(suchaswhenyouviewtheWeb
page,advertisement,oremailcontainingtheWebbeacon).WedonotuseWebbeaconstocollectPersonalInformation.Wemayuse
the anonymous information collected through Web beacons to determine how to improve the Nintendo DSi applications by seeing
whichareas,features,andproductsaremostpopular;personalizingtheNintendoDSiservicesandmakingrecommendationsbased
ondownloadedproducts;andcompletingtransactionsyouhaverequested.Intheeventyouvisitathirdparty’sWebsitethroughthe
Internet browser on the Nintendo DSi, or you choose to view an ad from a third party, such as those made available at Nintendo Zone
stations, those Web sites or ads may also contain tools such as cookies and Web beacons which may be accessible to such third party.
Cookies: Certain online Nintendo DSi applications may use cookies, which are small text les that a Web site places on your Nintendo
DSi.TheselesidentifyyourNintendoDSiandrecorddataaboutyourvisitsothatwhenyoureturntoaWebsite,thesiterecognizes
yourNintendoDSiandcanpersonalizeyourvisit.Cookiesmaybelinkedtoyourtransactionhistory,onlinegameplayorother
information. We may use information collected by cookies, as well as other tools such as log les and Web beacons, to determine how
toimprovetheNintendoDSiapplicationsbyseeingwhichareas,features,andproductsaremostpopular;personalizingtheNintendo
DSi services and making recommendations based on downloaded products; and completing transactions you have requested.
Intheeventyouvisitathirdparty’sWebsitethroughtheInternetbrowserontheNintendoDSi,oryouchoosetoviewanadfroma
third party, such as those made available at Nintendo Zone stations, those Web sites or ads may also contain tools such as cookies
and Web beacons.
Other: In order to constantly improve the products and services we provide and better meet your needs, we may also use your
Personal Information as well as anonymous or aggregate information for our marketing purposes, demographic studies, and quality
assurance.Insomecases,wemayaddtoorupdateyourPersonalInformationwithdatacollectedfromoinesources(e.g.,mail-in
registrationcardsordateofpurchaseinformationfromretailers).Ifwecombineinformationcollectedoinewithinformation
collected through the Nintendo DSi, the combined Personal Information will be treated in accordance with this Privacy Policy.
DISCLOSURE OF INFORMATION
Wedonotsellorrentanyofourcustomers’PersonalInformationtothirdparties.Wemay,however,sharePersonal,aggregateor
anonymousinformationwithourvendorstohelpusperformvariousfunctionsnecessarytooperateourbusiness(forexample,
completingdownloadsorpurchases,developingandexecutingmarketingcampaigns,etc.)andwithouraliatedcompanies.We
also may disclose your email address to our partners for the sole purpose of sending you email messages you have requested, or to
ensure that you do not receive such messages if you have opted out of receiving them. These partners are prohibited from using your
email address for any other purpose. We may disclose Personal Information in order to comply with legal process, respond to claims
or inquiries, or protect the rights, property or personal safety of Nintendo, our customers or the public. In addition, information
about our customers, including Personal Information, may be disclosed as part of any merger, sale, transfer of company assets, or
acquisition, if permitted by and done in accordance with applicable laws.
LINKING ACCOUNTS
YoumaylinkyourNintendoDSiShopAccounttoyourClubNintendoaccounttoreceivepersonalizedcontentandparticipateina
variety of activities, promotions and programs. Once you have linked your Club Nintendo account to your DSi Shop Account, any
Personal Information you enter on your Club Nintendo account will be linked to your DSi Shop Account.
NINTENDO DSi GAMES
Certain Nintendo DSi games and features give you the opportunity to create a nickname, create a user name and interact with
other Nintendo DSi users. We strongly encourage you not to use your own name for any nicknames or user names you may create.
In addition, we strongly encourage you not to share Personal Information about yourself and not to allow your children to share
Personal Information about themselves with other Nintendo DSi users.
For certain Nintendo DSi applications, including some Nintendo DSi games, your Nintendo DSi Friends may have access to
information such as whether you have downloaded or are using a particular Nintendo DSi game.
INFORMATION STORED ON YOUR NINTENDO DSi
Certain sensitive or Personal Information about you may be stored on your Nintendo DSi. For your protection, before selling or
otherwise transferring your Nintendo DSi, please be sure to clean and securely remove all Personal Information, any content you
created, and all other stored sensitive information on the Nintendo DSi. For instructions on how to remove this information, please
see the Internet Setup section of your Nintendo DSi Operations Manual.
Last Updated: April 1, 2009

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