Nintendo Video Game Console Nintendo DSi User Manual

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Support and Troubleshooting
93
Support and Troubleshooting
94
I can’t use DS Download Play
•HaveParentalControlsrestrictedtheuseofDSDownloadPlay?
Enter your Parental Controls PIN and either disable Parental Controls temporarily, or disable the
ParentalControlsitemrestrictingtheuseofDSDownloadPlay.(Seepage95.)
I can’t use PictoChat
•Aretherealready16peopleintheselectedchatroom?
No more than 16 people can enter a single chat room.
•HaveParentalControlsrestrictedtheuseofPictoChat?
Enter your Parental Controls PIN and either disable Parental Controls temporarily, or disable the
ParentalControlsitemrestrictingtheuseofPictoChat.(Seepage95.)
I’m having diculty using communication play
(Communications are interrupted and the game cannot be played smoothly)
•IsoneofthefollowingReceptionStrengthiconsshownon-screen?
Reception strength appears to be poor. Move closer to the other player, and remove obstructions
between you and that person.
My system suddenly enters Sleep Mode
It may have entered Sleep Mode as the result of an
external magnetic eld. Move your system away from
magnetic objects.
I cannot disable Parental Controls
•Didyouenterthecorrectpassword?
Enter the correct Parental Controls PIN. If you have forgotten your password refer to page 96.
•Didyouenterthecorrectanswertoyoursecretquestion?
Enter the correct answer to your secret question. If you have also forgotten the answer to your
secret question refer to page 96.
If your Nintendo DSi system still does not operate correctly after try the troubleshooting
steps, DO NOT return it to the store. You may lose saved game data and all Nintendo DSi
Shop downloads and Nintendo DSi Points. Visit support.nintendo.com for assistance and
additional troubleshooting and repair options or call 1-800-255-3700.
Troubleshooting (Continued)
Nintendo DSi Sound does not display audio les and folders
•HastheSDMemoryCardbeencorrectlyinsertedintothesystem?
Firmly insert the SD Memory Card until it clicks into place in the SD Card slot on the side
of the system.
•DoestheSDMemoryCardcontainsavedaudiolesthatcanbeplayedbackusingNintendoDSiSound?
Nintendo DSi Sound can play AAC les with a le extension of .m4a, .mp4, and .3gp only.
•Havemorethan3000audiolesbeensaved?
No more than 3000 audio les can be displayed.
•Aretheremorethan1000lesinthefolderwiththesavedaudioles?
A folder can only display up to 1000 items.
•Aretheremorethan100audiolessavedinasinglefolder?
No more than 100 les can be displayed for a single folder. If there are folders with the same
name on the SD Memory card, the audio les in those folders will be consolidated and displayed
as a single folder. No more than 100 les can be displayed for this single consolidated folder.
•Areaudiolessavedtoafolderthatismorethaneightlevelsdeep?
Nintendo DSi Sound will only check for les up to eight directories deep.
I cannot play back audio les using Nintendo DSi Sound
•AretheaudiolesinaformatthatcanbeplayedbyNintendoDSiSound?
Nintendo DSi Sound can play audio les in the following format.
Fileformat:AAC(.m4a,.mp4,or.3gp)
Bit rate: 16–320 kbps
Samplingfrequency:32–48kHz
I cannot download new games from the Nintendo DSi Shop
•DoyouhaveaninsucientNintendoDSiPointbalance?
Use one of the following to register Nintendo DSi Points with the Nintendo DSi system.
•Creditcard(VISAorMasterCard)
•NintendoPointsCard(thiscanbepurchasedatvariousretaillocations).
•HaveParentalControlsrestrictedtheuseofNintendoDSiPointsintheNintendoDSiShop?
Enter your Parental Controls PIN and either disable Parental Controls temporarily, or disable the
ParentalControlsitemrestrictingtheuseofNintendoDSiPoints.(Seepage95.)

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