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C. Troubleshooting
1. Why won’t my V12 go into pairing mode?
Follow through the instructions in the V12 Manual. To enter pairing mode Press and
hold the MFB till ‘pairing’ is displayed on screen.
If you have already paired 3 different phones to the V12 you will need to reset it to
pair a new device.
The V12 sometimes requires a few seconds to establish a connection. Please be
patient while devices connect.
2. Why can’t I hear any sound from the Speaker?
The phone’s memory may have become corrupt and can be fi xed by rebooting the
phone. If this does not work, delete pairing information and pair again.
Check the volume levels of your phone and the headset.
3. Why is the V12 noisy and distorted?
A low battery can also cause bad voice quality. Please charge the headset.
Some people like to have their phone ring loudly, but this may cause distortion when
transferred to the V12 speaker. In your phone, set up a Profi le with lower ringing
volumes and keypad tones and activate when using with V12. (see your phones
user manual for instructions on setting up profi les, some phones can switch profi les
automatically). Adjust your phones volume level and that of the headset. Also, you
may have low antenna strength from your phone network which may cause signal
drop outs or disruption.
4. My V12 worked great but now it won’t connect, what can I do?
As newer phones are like mini-computers, they may become corrupt over time and
you may need to reset them every so often (at least once a week is good). Simply
switch off your phone remove the battery for a few seconds, replace and
reboot. The
V12 should now connect. If not, remove existing pairing and re-pair the devices.
5. Why can the talk time and standby time differ with the products specifi cation
description?
The talk time and stand by time will differ based on different brands’ mobile phones,
different distances between devices and the different Bluetooth link status (active,
sleep, sniff mode etc.)
6. Why does my phones battery not last as long as it used to?
When you switch Bluetooth ON, your phone is ready to connect to paired Bluetooth
devices. This will use more battery power than without Bluetooth ON. The V12 has a
standby mode it enters when connected to your phone so that it minimizes battery
use. This allows the V12 to have such outstanding battery life as well as reducing the
power required by the phone.
7. I am having trouble pairing a second phone, what can I do?
When Pairing a second mobile phone, make sure the fi rst is off or out of range.
If you cannot connect to a previously paired and connected phone, go to the Bluetooth
menu in the phone and select the V12 and Press Connect. Some phones may require
this if it is the second device used. You do not have to repair the devices just manually
connect. Some Nokia phones require you disconnect from the fi rst phone using the
phones Bluetooth menu before connecting with the second.
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